LEADER 00000cam a22009017i 4500 
001    8n15sszh67slds4r 
008    211119s2022    nyu|||||||||||001 0|eng|  
020    9781260474213|q(hardback) 
041    eng 
082 00 153.6|223 
092 0  153|bengelska 
100 1  Grenny, Joseph|4aut 
245 10 Crucial conversations /|cJoseph Grenny, Kerry Patterson, 
       Ron McMillan, Al Switzler, Emily Gregory 
246 10 Tools for talking when stakes are high 
250    3rd edition 
264  1 New York :|bMcGraw Hill,|c[2022] 
264  4 |c©2022 
300    279 s 
336    text|btxt|2rdacontent 
337    unmediated|bn|2rdamedia 
338    volume|bnc|2rdacarrier 
504    Includes bibliographical references and index 
520    "Keep your cool and get the results you want when faced 
       with crucial conversations. This New York Times bestseller
       and business classic has been fully updated for a world 
       where skilled communication is more important than ever. 
       The book that revolutionized business communications has 
       been updated for today's workplace. Crucial Conversations 
       provides powerful skills to ensure every conversation-
       especially difficult ones-leads to the results you want. 
       Written in an engaging and witty style, the book teaches 
       readers how to be persuasive rather than abrasive, how to 
       get back to productive dialogue when others blow up or 
       clam up, and it offers powerful skills for mastering high-
       stakes conversations, regardless of the topic or person. 
       This new edition addresses issues that have arisen in 
       recent years. You'll learn how to: Respond when someone 
       initiates a crucial conversation with you Identify and 
       address the lag time between identifying a problem and 
       discussing it Communicate more effectively across digital 
       mediums When stakes are high, opinions vary, and emotions 
       run strong, you have three choices: Avoid a crucial 
       conversation and suffer the consequences; handle the 
       conversation poorly and suffer the consequences; or apply 
       the lessons and strategies of Crucial Conversations and 
       improve relationships and results. Whether they take place
       at work or at home, with your coworkers or your spouse, 
       crucial conversations have a profound impact on your 
       career, your happiness, and your future. With the skills 
       you learn in this book, you'll never have to worry about 
       the outcome of a crucial conversation again"--|cProvided 
       by publisher 
650  0 Interpersonal communication 
650  0 Interpersonal relations 
650  7 Kommunikationssociologi|2sao 
650  7 Mänskliga relationer|2sao 
700 1  Patterson, Kerry,|d1946-|4aut 
700 1  McMillan, Ron|4aut 
700 1  Switzler, Al|4aut 
700 1  Gregory, Emily,|d1975-|4aut