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Title
From performance management to managing performance : an embedded case study of the drivers of individual- and group-based performance in a call center context / Nathalie Larsson
Author
Larsson, Nathalie
Imprint
Lund : Lund University, School of Economics and Management, Department of Business Administration, 2016
Fulltext
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Stadsbibl:Magasin 1
AKAD. AVH. 10085
CHECK SHELF
---
Descript
278 s. : ill
Series
Lund studies in economics and management, 0284-5075 ; 137
Lund studies in economics and management, 0284-5075 ; 137
Note
Diss. Lund : Lunds universitet, 2016
Subject
Performance
Call centers
Customer relations
Coping
Management
Kompetens
Teletjänstcentraler
Kundrelationer
Coping
Management
Customer relations
Performance
Management
Call centers
B2C interactions
Classmark
658.31
Qbfb
ISBN/ISSN
9789176238264 häftad
9789176238271 pdf
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